ADT® Authorized Dealer Serving New Haven, Waterbury, & Surrounding Areas
Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the tradition of providing a neighbor a key to your house. It removes the need for actual keys or access codes and permits you to oversee who can access your New Haven home and for what timeframe. Learn more about how to incorporate it with your ADT home security system and Google Nest doorbell camera. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to feed your plants, retrieve your mail, or take your dog out when you leave town. In the past, you would just give them a key to your house. There’s now a better way. Thanks to ADT's Trusted Neighbor Feature, you no longer have to be concerned about lost keys or doors left open. 

What you’ll need is an ADT security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that brings everything together. Here’s how the service works: 

  1. You grant access to a trusted individual, like a family member or neighbor, with the ADT+ app.
  2. Next, you define permissions. You can give neighbors timed access, permitting them to enter and depart during a designated timeframe, or event-based entry. For instance, if a package is delivered, the system can unfasten the door to let your neighbor take it inside once it authenticates them.
  3. After you’ve set up access, your Google Nest Doorbell camera utilizes familiar face detection to verify your neighbor when they come near the door.
  4. Your ADT home security will pause the alarm and unlock the door when the individual is authenticated as a permitted visitor.
  5. You get real-time alerts as your friend, neighbor, or family member enters and exits. The app also offers a complete history. 
  6. When the trusted neighbor departs, your smart door lock automatically secures to protect your home.

You can grant access for any person you wish, such as a housesitter, a service technician, or a partner who comes over when you’re not there. This feature is also helpful during urgent events, specifically when you’re away. For example, if a water sensor triggers, your system can provide event-driven access so someone can switch off the water supply. The intuitive app makes programming permissions straightforward. 

Enhance Your New Haven Home’s Convenience And Security

ADT Trusted Neighbor is an excellent example of how ADT makes life easier and your New Haven home more adaptable and secure. This tool isn’t only for neighbors and relatives, as you’ll appreciate the facial recognition and auto-unlock capability when you’re carrying kids or packages. When you're inside, the door fastens behind you automatically.

Design Your ADT Home Security System In New Haven With The Latest Tools

Benefit from like ADT Trusted Neighbor and smart video cameras with a full-featured home security system in New Haven from Secure24 Alarm Systems. An authorized ADT dealer, we’re excited to deliver the latest advancements from the leading name in home security. Call (203) 402-8863 today to get started. Our knowledgeable team can answer any questions about Google Nest cameras, the ADT+ app, and how to get everything working seamlessly.